应著名汽车市场研究公司JD Power（捷迪保尔）的要求，亿维翻译北京翻译公司为其提供了专业的客户满意度翻译服务。

本次翻译的成果展示如下：

First, this priority is a critical part of three of the five Factors: Service Initiation, Service Advisor, and Vehicle Pick-up
Next, thorough Service Advisor explanations contribute to customer DELIGHT. Most customers who were delighted with the explanations from their Service Advisor were DELIGHTED with their service experience. Remember, when we DELIGHT customers we get the big rewards of Revisits to the service department, Sell more cars to these customers, and they recommend their Service Advisor and the dealership to others.
And, this Priority gets to the heart of one of the two themes shared by most of the improvements discussed in the previous course.
Time and Value. We said that most of Audi’s CSI Improvement Priorities boil down to saving the customer’s time and improving their understanding of the value in the service they’re paying for.
This improvement priority is part of adding value to the customer’s service experience.

首先，此种优选办法是五个因素中三个关键因素的一部分，这三个关键因素是：服务启动、服务顾问、车辆挑选。

其次，服务顾问提供详尽的解释会让客户愉悦。对服务顾问的解释感到愉悦的大部分客户也会对服务体验感到愉悦。需要记住的是，当我们愉悦客户时，我们会得到许多很大的回报，如服务部会有更多回头客，向这些客户销售更多汽车，而客户也会将服务顾问和经销商推荐给其他人。

再次，往期课程中讨论了一些改良办法，它们大部分围绕两个主题展开，其中之一的核心便是此优先办法。

时间和价值。我们说过，在奥迪客户满意度指数提升活动中所采取了优选办法，它们中大部分旨在为客户节省时间、提高客户对所购买服务的价值的认知。

此改良优选办法也是为了提供客户服务体验附加价值。

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